Shipping & Returns
At Error404, we want our garments to endure the test of time, and fit perfectly. If you are unsure about the sizing of an item, please don not hesitate to email our team before buying.
If you receive a garment and it isn’t quite right, we offer a return of the item at the expense of the buyer. The buyer will then have the option to exchange or receive an in-store credit at the same value.
If you wish to return an item, you must notify our team within 48 hours of receiving your order. The item must then be posted to us within 7 days of receiving the order. Any returns posted after this time will not be accepted.
We advise customers to send returns by a registered form of Australia Post (Registered Post or Express Post) or recognised courier and keep your ‘Tracking Number’.
Please note: we do accept returns on items that are not worn, altered, washed, or damaged with all tags in place. Please try on your purchases for size and fit in a clean indoor environment, please take care to ensure clothing does not make contact with any makeup. We cannot accept any returned items that have been marked or damaged.
We cannot be held responsible for goods that are lost or damaged in transit. All postal costs for returned goods are payable by the customer and will be reimbursed by Error404 only in the case of damaged, faulty, or incorrectly supplied goods.
Once returned items have been received they will undergo a quality review and when cleared, you will either be sent your new items or your in-store credits.
We thoroughly check all items to ensure they are in perfect condition before shipping, and each garment is packed carefully. However, we advise customers to check garments thoroughly upon receipt, before removing any attached tags and before disposing of any original packaging.
Please Return to:
165 St Georges Rd, Fitzroy North
3068, VIC, Australia
We will do everything we can to ensure quick and smooth delivery, if there are any issues or delays please contact us at firstname.lastname@example.org
Once the order is placed we will contact you with an estimation of a dispatch day.
All orders will be sent with tracking with Australia Post. Prices have been calculated using the Australia Post website. Please state if you would like a signature on delivery.
Please note we cannot be held responsible for an incorrect address being entered on your order. Additional fees may apply if you need to update your address once your order has been dispatched.
Metro Australia: 1 - 3 Business days
Rural Australia: Up to 10 days
International: Up to 14 days
Error 404 Store are committed to respecting the privacy of any personal information it obtains and are subject to the National Privacy Principles in the Privacy Act 1988 (Cth).
COLLECTION OF PERSONAL INFORMATION
Where possible we will deal with you anonymously. If we do require your personal information, we generally collect it directly from you. Personal information is usually collected during the course of our relationship with you, and may be provided by you by correspondence, telephone communications or by your giving us such information upon an order.
Generally, the type of personal information we collect about you includes matters relevant to the primary purpose for which we are collecting the information, such as:
ERROR 404 STORE COLLECTS PERSONAL INFORMATION FOR A VARIETY OF PURPOSES INCLUDING THE FOLLOWING:
To provide you with information about Error 404 Store's products, promotions, functions or events
To be able to respond to questions or comments you have;
To satisfy your warranty or product service or repair requirements;
To enable Error 404 Store to take payments for your orders;
To consider making offers of employment or for employment purposes.
In some circumstances, we may collect personal information about you from a third party source. As a general rule we will attempt to ensure any third parties from whom we get personal information about you have advised you that it will or may be passed on to us and/or we will take reasonable steps to contact you and ensure that you are aware of the purposes for which we are collecting your personal information.
USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION
We will use and disclose personal information for the primary purpose for which it was collected. We may also use and disclose personal information for purposes related or ancillary to the main reasons we collect it, such as invoicing, reminder notices, service and warranty issues, provision of information concerning Error 404 Store and other products and services offered by us. We do not disclose personal information we collect to third parties for the purpose of allowing them to direct market their products and services.
We may engage third party contractors to perform services for us, which involve the contractor handling personal information we hold. In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.
In limited circumstances we may provide your personal information to third parties such as co-sponsors or promoters of events we are running. In such cases we will take reasonable steps to ensure you are aware that this may be the case when the information is collected.
OTHER PEOPLE'S INFORMATION WHICH YOU PROVIDE TO US
If you provide personal information to us about someone else you must ensure that you are entitled to disclose that information to us and that we can collect, use and disclose such information for the purposes described above without being required to do anything else under relevant privacy laws. You should take reasonable steps to ensure the individual concerned is aware of the contents of this Privacy as those matters relate to them.
ACCESS TO YOUR PERSONAL INFORMATION
If you request, we will provide you with access to the personal information we hold about you (unless there is an exception which applies under the Privacy Act). We will deal with your request in a reasonable time. Note that we may recover from you any reasonable cost of providing you with access.
If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the Privacy Act.
ACCURACY, COMPLETENESS AND CURRENCY OF YOUR PERSONAL INFORMATION
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date. If any of the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to correct this information.
SECURITY OF YOUR PERSONAL INFORMATION
Personal information that we hold is stored either in hard copy documents or as electronic data. We protect any personal information in any form from misuse and loss and from unauthorised access, modification and disclosure.
TERMS AND CONDITIONS
Sale of goods through this website is carried out by Error404 (“us”, “we”), an Australian company with offices at 1156 St Georges Rd, Victoria, Australia registered with the Australian Business Register with Australian Business No. ABN 38 826 004 818.
ORDER ACCEPTANCE AND PRODUCTION TIME
We may refuse or not accept any order without giving reasons, at any time. Any money already received will be refunded if need be. Orders placed by you are irrevocable. Receipt of any order confirmation does not signify our acceptance of your order, nor create any binding purchase contract. We may at any time after receipt of your order accept or decline your order for any reason or make part delivery of any multiple item orders.
Most of Error404 products are made to order. The timing of the making of your garment may vary. You will be contacted if the making shall take an unusually long amount of time.
AVAILABILITY OF PRODUCTS
All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products which you can order. If you do not wish to order the substitute products we will reimburse any monies that you may have paid.
USE OF OUR WEBSITE
By using this website and/or by placing any order through it, you undertake:
a) To use the website exclusively to make legitimate enquiries or orders.
b) Not to make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made we shall be entitled to cancel the order and inform the relevant authorities.
c) To provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary (see our Data Protection Policies).
If you do not give us all of the information that we need, we may not be able to complete your order. By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.
This site is a seller to final end user customers. Goods are not to be purchased for resale in any form.
We are not liable for any loss or damage caused by this website or any website linked to or from this website, or for any failure to accept any order or to deliver any product ordered or for late or lost delivery of any product.
Stated delivery times are estimates only. We are not responsible for incorrectly entered delivery addresses.
Please note that some orders may incur a duty or customs charge. We are unable to advise this at the time of purchase.
All related duties and customs charges are to be paid by the customer.
Other than as specifically identified, we make no express warranties or representations as to any product. To the maximum extent possible at law, our liability under any implied warranties is limited to repair or replacement of products sold (at our option), or if this cannot be effected, a store credit will be issued of the purchase price.
PRICING AND PAYMENTS
Prices are subject to change without notice. All credit cards are charged in Australia Dollars and may be subject to bank fees. Prices shown on the website include VAT but do not include delivery, which is additional and as specified upon your order.
Payments are made through PayPal and AfterPay. No charge will be made to your credit card until the moment we confirm the order. By clicking "Authorise payment" you are confirming that the credit card is yours or that you are the legitimate holder of it.
Intellectual property rights in all materials appearing on this site, including logos, graphics, icons, and images, text and site design and layout, are the sole property of Error404. All software used on the site is the sole property of Error404 or the software supplier. You may use the content of this site only for shopping on this site or placing an order on this site and for no other purpose. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws.
In the event that a product is listed at an incorrect price or with incorrect information, we may refuse or cancel any orders placed for that product, whether or not the order has been confirmed and your credit card charged. This clause is for clarification only and is not in limitation of our general rights to refuse to accept orders.
This site may contain links to other third party sites on the Internet. We are not responsible for the operation of or content located on or through any such site.
You agree to indemnify and hold Error404, affiliates, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Content you submit, post, transmit or otherwise make available through the website, your use of the website, your connection to the website, your violation of the Terms or other incorporated agreements or guidelines, or your violation of any rights of another.
MODIFICATIONS TO OUR WEBSITE
Error404 reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the website (or any part thereof) with or without notice. You agree that Error404 shall not be liable to you or to any third party for any modification, suspension or discontinuance of the website.
You agree that Error404 may, under certain circumstances and without prior notice, immediately terminate your purchase order. Cause for such termination shall include, but not be limited to, (a) breaches or violations of the Terms or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you, (d) discontinuance or material modification to the website (or any part thereof), (e) unexpected technical or security issues or problems, (f) extended periods of inactivity, (g) engagement by you in fraudulent or illegal activities, and/or (h) non-payment of any fees owed by you in connection with the website. Further, you agree that all terminations for cause shall be made in Error404 sole discretion and that we shall not be liable to you or any third party for any termination of your order.
DISCLAIMER OF WARRANTIES
You expressly understand and agree that:
Your use of the website is at your sole risk. The website is provided on an "as is" and "as available" basis. Error404 and its subsidiaries, affiliates, officers, employees, agents, partners and licensors expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Error404 and its subsidiaries, affiliates, officers, employees, agents, partners and licensors make no warranty that (i) the website will meet your requirements; (ii) the website will be uninterrupted, timely, secure or error-free; (iii) the results that may be obtained from the use of the website will be accurate or reliable; (iv) the quality of any products, the website, information or other material purchased or obtained by you through the website will meet your expectations; and (v) any errors in the software will be corrected.
Any material downloaded or otherwise obtained through the use of the website is accessed at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
No advice or information, whether oral or written, obtained by you from Error404 or through or from the website shall create any warranty not expressly stated in these Terms.
If any of these Terms or any incorporated agreements are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.